Philippine Airlines (PAL) has been awarded the 2026 Four Star Major Airline rating by the Airline Passenger Experience Association (APEX), in recognition of its service excellence, passenger care, and safety standards.
The award was given during a ceremony in California this month.
“Being recognized by APEX, the world’s leading airline industry association, is a significant milestone for Philippine Airlines,” PAL chief operating officer Carlos Luis Fernandez said in a statement on Monday.
“We remain steadfast in sustaining the highest standards of service for the welfare of the passengers we serve across our global network. The trust and confidence of our travelers inspire us to further elevate our service standards.”
The APEX Four-Star Major Airline rating places PAL as among the carriers that consistently deliver excellence across several touchpoints –cabin comfort, cleanliness, food and beverage, inflight entertainment, connectivity, and customer service.
To recall, the airline also won the 2025 Flyers’ Choice Award as the second most preferred airline in Southeast Asia.
It was also named a 2024 LinkedIn Talent Awardee for Best Employer Brand, and ranked as number 1 On-time Airline in the Asia Pacific region by Cirium last August.
